Shipping policy
Shipping Policy
At Polymeric Sand Store, we work hard to get your order delivered quickly and safely. As a New Jersey–based company shipping from the East Coast, most U.S. customers receive their orders within a few business days. Please review our shipping policy below for details on processing times, shipping methods, and delivery expectations.
Order Processing
Orders placed by 2:00 PM Eastern on a business day ship the same day. Orders placed after 2:00 PM, on weekends or on holidays ship the next business day. Freight orders and special-order items can take longer, and we will contact you with a ship date if so. You will receive an email confirmation with tracking information once your order ships.
Shipping Methods & Transit Times
We ship from New Jersey via the following methods:
- Standard Ground Shipping: 1–5 business days after processing
- LTL Freight (Pallet Shipments): 1–10 business days after processing, required for large orders
- Local Pickup: Available at our Williamstown, New Jersey warehouse, Monday to Friday 8:00 AM to 5:00 PM and Saturday 8:00 AM to noon Eastern. Pick-up is by phone arrangement only: call (856) 418-4895 first so the warehouse can pull your order and have it ready.
Because we ship from the East Coast, customers in the Northeast and Mid-Atlantic typically receive standard ground orders fastest, while West Coast and other distant destinations may be on the longer end of the transit window. Transit times are estimates and not guaranteed. Delivery times may be affected by carrier delays, weather conditions, or remote delivery locations.
Shipping Rates
Shipping is charged per item rather than calculated from the total weight of your cart. Each product carries its own shipping rate, and the total for your order is shown at checkout before you pay. Heavier products such as bagged sand carry a higher rate than a bottle of cleaner, because they cost considerably more to move.
Shipping Destinations
We currently ship to all 50 U.S. states. We do not ship to P.O. boxes or APO/FPO addresses. We do not ship internationally as a matter of course, but if you are outside the United States and want to place an order, contact us and we will tell you what we can arrange. Shipments to Alaska, Hawaii, and other non-contiguous U.S. locations may incur additional charges and longer transit times.
Freight & Pallet Deliveries
Large orders (typically 10 bags or more) ship via LTL freight on a pallet. Please note the following for freight deliveries:
- The carrier will contact you to schedule a delivery appointment
- Curbside delivery is standard; lift-gate service is available for an additional fee if your location does not have a loading dock
- Someone must be present to receive and sign for the delivery
- Inspect your shipment before signing the delivery receipt; note any visible damage on the BOL (Bill of Lading)
Damaged or Lost Shipments
All shipments are insured. If your order arrives damaged, please:
- Note the damage on the delivery receipt before signing (for freight deliveries)
- Take photos of the damaged packaging and product
- Contact us within 48 hours of delivery at info@polymericsandstore.com
We will work with you to file a claim and arrange a replacement or refund.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can also log into your account on our website to view your order status and tracking details.
Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible at info@polymericsandstore.com. We are unable to modify the address once the order has shipped.
Contact Us
Questions about shipping? We're happy to help.
Email: info@polymericsandstore.com
Phone: (856) 418-4895
Hours: Monday–Friday, 8:00 AM – 5:00 PM EST