Help & FAQs

We email you tracking as soon as your order ships. You can also sign in to your account to see your orders.

Contact us as soon as possible at info@polymericsandstore.com or call (856) 418-4895. We cannot change the address once the order has shipped.

Call (856) 418-4895 or email info@polymericsandstore.com as soon as you can. Orders placed by 2:00 PM Eastern on a business day ship the same day, so the sooner we hear from you, the better.

Check your spam or promotions folder first. If it is not there, email info@polymericsandstore.com or call (856) 418-4895 with the name and email address you ordered with and we will look it up.

Orders placed by 2:00 PM Eastern on a business day ship the same day. Orders placed after 2:00 PM, on weekends or on holidays ship the next business day. Freight and special-order items can take longer, and we will contact you with a ship date if so.

Standard ground shipping takes 1 to 5 business days after your order ships. You get an email with tracking once it leaves our warehouse.

Read the full shipping policy

We ship to all 50 U.S. states. We do not ship to P.O. boxes or APO/FPO addresses. Alaska, Hawaii and other non-contiguous locations may have extra charges and longer transit times. Outside the United States? Contact us and we will tell you what we can arrange.

Yes. Pick up at our Williamstown, New Jersey warehouse Monday to Friday 8:00 AM to 5:00 PM and Saturday 8:00 AM to noon, Eastern. Call (856) 418-4895 first so the warehouse can pull your order and have it ready. Please do not come without calling.

All shipments are insured. Tell us within 48 hours of delivery: send your order number and photos to info@polymericsandstore.com and we will replace the item or refund you.

Most items can be returned within 30 days of delivery if they are unused, unopened and in their original packaging. Email info@polymericsandstore.com with your order number and a short reason, and we will send you a return label and instructions. Please do not ship anything back before you hear from us.

Read the full return and refund policy

• Opened bags, pails, jugs or tubes, including partly used product
• Color samples and sample kits
• Items returned more than 30 days after delivery
• Special order and custom-blended product, where we tell you before you buy

You cover return shipping unless the return is our fault. We send you a prepaid label and deduct its cost from your refund, and the original shipping you paid is not refunded. If we sent the wrong item or it arrived damaged, we cover the return shipping and replace or refund it in full.

Once your return arrives and we have checked its condition, we process the refund to your original payment method within 5 to 7 business days. How quickly it shows after that is up to your bank or card issuer.

Yes, during warehouse hours: Monday to Friday 8:00 AM to 5:00 PM and Saturday 8:00 AM to noon, Eastern. Email info@polymericsandstore.com first so we know it is coming.

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay and Amazon Pay.

Shop Pay Installments is offered at checkout on eligible orders, so you can split the price into 4 interest-free payments.

Yes. Payments are processed by Shopify's secure checkout, and we never see your full card number.

Use our polymeric sand calculator. It uses the coverage figures from each manufacturer's data sheet for your joint width and depth. Each polymeric sand page also has a "How many bags" box.

It depends on your joint width, paver type and the look you want. Browse our polymeric sands, read our polymeric sand FAQs, or call (856) 418-4895 and tell us about your project.

Yes. Order color samples of the real sand and sealer before you commit to full bags.

Our TDS and SDS library has the manufacturers' technical and safety data sheets. If you need one that is not listed, email info@polymericsandstore.com and we will request it from the manufacturer.

Our polymeric sand FAQs cover installation, curing, weather, haze and fixing problem joints, and our guides and blog go step by step. Always follow the instructions on your bag.

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